Our Summary: A post on HBR covers a case where performance-based compensation was deployed at a restaurant. The system tracks waitstaff performance in terms of customer sales and tips. It then adjusts scheduling to reward top performers.
This deployment is considered a success with a 2-3% increase in revenues.
Get Employees to Compete Against Each Other
by Serguei Netessine and Valery Yakubovich
By using technology to create a form of the leaderboard typical in sales organizations, innovative firms are infusing their workplaces with competitive spirit. Both companies and high-performing employees stand to gain. We call these firms “winners take all” organizations.