HBR Blog: Case of Performance-based Compensation at a Restaurant

Our Summary: A post on HBR covers a case where performance-based compensation was deployed at a restaurant.  The system tracks waitstaff performance in terms of customer sales and tips.  It then adjusts scheduling to reward top performers.

This deployment is considered a success with a 2-3% increase in revenues.

Get Employees to Compete Against Each Other
by Serguei Netessine and Valery Yakubovich

By using technology to create a form of the leaderboard typical in sales organizations, innovative firms are infusing their workplaces with competitive spirit. Both companies and high-performing employees stand to gain. We call these firms “winners take all” organizations.

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